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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

95%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Very easy and comforting to deal with the entire staff from start to finish. Everyone was very professional, courteous, and helpful during the whole process. This was a more relaxing and definitely a better experience than going to a hospital to have a colonoscopy. Will absolutely be referring this facility to my family and friends."

"Staff extremely competent, caring, and attentive. I was impressed that the nurses gave me warm blankets - so nice that they cared about such a small detail re my comfort. I would definitely recommend this Endoscopy Center."

"My procedure went very well, the staff was outstanding! Every business in the Lehigh Valley should run as efficiently as College Heights. It could be a model to learn from for other medical facilities and small businesses. Thank you, it was a pleasure to have my procedure done there. "



"Excellent staff! They were all very thorough and made sure I was comfortable before and after the procedure. I highly recommend this facility!"

"It was the best colonoscopy I ever had. Dr.John Park was very very good. My entire family will be coming here."

"Everything was, professional, excellent friendly staff. No problems at all. Very good place to go with excellent care from consultation to past procedure."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.